Help us make every patient’s first impression a great one!

Southwest Arkansas Regional Medical Center is seeking a motivated, detail-oriented, and service-driven Patient Access leader to join our team. We are looking for a professional who understands the importance of accurate patient registration, excellent customer service, efficient resource utilization, and supporting a knowledgeable, well-trained team.

At Southwest Arkansas Regional Medical Center, every interaction matters. The Patient Access Manager plays an important role in helping patients navigate their healthcare experience while supporting the operational and financial success of our hospital.

What You’ll Do

• Help maximize departmental resources and promote efficient daily operations.
• Support the training, orientation, and ongoing education of department staff to maintain competency and adapt to changes in healthcare reimbursement requirements.
• Assist in developing and maintaining processes that ensure timely, accurate patient registration and reliable data collection.
• Respond professionally and compassionately to written and verbal patient inquiries and complaints, working toward timely and effective resolutions.
• Promote accuracy, accountability, teamwork, and excellent customer service throughout the patient access process.

What We’re Looking For…

Required Qualifications

• High school diploma or GED.
• At least two (2) years of experience in hospital Patient Access, Business Services, or a related field.
• Strong computer skills, including keyboarding and the ability to work effectively with applicable software systems.
• Excellent communication, problem-solving, and customer service skills.
• Ability to maintain accuracy, professionalism, and confidentiality in a fast-paced healthcare environment.
• Ability to complete required NIMS training and COAP within three (3) months of employment.

Preferred Qualifications

• Experience with TruBridge and/or CPI systems.
• Experience in hospital registration, healthcare reimbursement, or business office operations.
• Experience assisting with staff training, workflow improvement, or departmental coordination.

Licensure: None required.

Why Join SWARMC?

We offer a competitive compensation package with multiple benefit options to meet your needs, along with a 401(k) retirement plan with company matching available to help you plan for your future.

At Southwest Arkansas Regional Medical Center, you have the opportunity to make a meaningful difference in the lives of patients and families in our community. We value teamwork, professionalism, compassion, and a commitment to providing quality healthcare close to home.

If you enjoy helping people, improving processes, supporting a team, and contributing to a positive patient experience, we encourage you to apply!
 

Ready to Make a Difference?

Join the SWARMC team and help us deliver a better patient experience—starting at the front door.
 

Apply today to become part of Southwest Arkansas Regional Medical Center!