Job Description:

The On Duty Supervisor (ODS) is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, facilitating day to day scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Director of Operations.

Essential Duties and Responsibilities:

• Provides and directs fast, efficient Advanced Life Support to the ill and injured.

        · Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.

        · Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.

• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Ensure PCR’s and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.

• Ensure 100% of operational response exceptions are brought to closure with appropriate action.

• Provide staff counseling and guidance and information regarding PEMS operations.

• Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff.

• Ensure maintenance of adequate levels of staffing, equipment, and medical supplies for field units.

• Implement and enforce company policies and standards.

• Maintain communication with other agencies and departments.

• Serve on committees with other departments to set policies and generate ideas.

• Prepare reports and manages projects as assigned by Director of Operations or Supervisor.

• Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.

• Attend scheduled meetings as required by the Director of Operations.

• Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)

• Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.

• Responsible for adhering to all company policies and procedures.
• Direct PEMS resources during mass casualty/disaster operations.

• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.

• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

• May prepare employee evaluations and field crew contact reports.

• Maintains strict compliance with all Pafford Policies & Procedures; all rules and regulations set forth by the state and federal programs;

• May perform related duties or task as assigned.

• Follow the 5 daily directives.

Education and/or Work Experience Requirements:

• High School Diploma or GED Required, Associates Degree or advanced degree preferred

• Must be Station Captain

• Must possess and maintain unrestricted Paramedic Licensure / Certification

• Must possess and maintain CPR for the Health Care Provider (AHA, ASHI, ECSI), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), unrestricted state driver’s license.

• Certification in ICS 100 & 200; 300 & 400 preferred but not required; FEMA IS-800; NIMS 700.

• Must have completed CEVO or EVOC

• Proficient knowledge of the street systems, addresses and physical layout of the area, and of the rescue equipment and the emergency medical equipment used in Advanced Life Support.

• Ability to perform technical medical skills with a high degree of accuracy;

• Ability to understand and effectively deals with emotional and medical needs of victims of injuries, acute illnesses, or psychological emergencies;

• Ability to maintain a professional and objective approach to the care of ill or injured persons;

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

• Must be able to lift and carry up to 150 lbs.

• Work may require sitting, near vision use for reading, computer use and technical procedures, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.

• Must be able to talk, listen and speak clearly in person, on two-way radios and telephone.

• Must possess visual acuity to operate a computer terminal, operate a motor vehicle (day and night), and read.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.