General Description
 

The purpose of this job/class within the organization is a management position responsible for overseeing the operations of OCOMM emergency communication center. General duties will include the planning, organizing, directing and overall supervision of the dispatch center. The job will be primarily nights with occasional days. Days may change from week to week.
This position reports to the OCOMM Communications Manager for PAFFORD EMD

ESSENTIAL DUTIES AND RESPONSIBILITIES: (not limited to)

· Performs the work of the Communications manager in the manager's absence

· Configures and maintains the computer-aided dispatch system

· Plans, implements, and maintains other technological systems in the department including the 911 phone equipment, radio equipment, master street address guide, Ninth Brain system and recording system

· Keeps current with technological trends for communications centers and makes recommendations to the manager

· Works with the manager to develop the operational budget; purchases or assists in purchasing supplies and equipment; prepares and/or assists in the preparation of requests for proposal and prepares and/or assists in the preparation of grant-related requests

· Assists manager in coordinating training, certification, recertification and development of Communications Center personnel

· Compiles various statistical/administrative data, makes applicable calculations, analyzes data and identifies trends, prepares/generates reports and charts, maintains records

· Oversees responses to requests for information in accordance with the open records laws

· Oversees the Emergency Medical Dispatch Quality Improvement Unit and participates in the Dispatch Review Committee

· Attends various meetings, serves on committees, makes speeches or presentations and attends agency coordination meetings

· Assists with dispatching functions in an emergency which may include operating communications equipment and computers; screening/processing emergency 911 calls, dispatching appropriate agency personnel to incident locations, coordinating communications with/between callers and responders and maintaining records of calls and work activities

· Performs related tasks as required

· Ability to be on call/available 24/7 for emergencies within the 911 system operations

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

Shall include, but are not limited to, the same as are required for the position of 9-1-1 Telecommunicator and, in addition, comprehensive knowledge of emergency communications systems including radios, phones, mapping, computer aided dispatch and recording, and the ability to operate all related equipment; general knowledge of EMS procedures and knowledge of appropriate state and federal legislation and mandates; ability to plan and supervise the work of others; ability to use word processing and spreadsheet software applications; skill in preparing and presenting comprehensive reports; ability to establish and maintain effective working relationships with a wide range of executive, departmental and public representatives; and, ability to obtain certification in emergency medical dispatch quality assurance or improvement.

TYPICAL QUALIFICATIONS

Minimum Education and Experience Requirements:
Requires ten (5) years of experience in public safety and/or emergency services with at least five (2) years in a supervisory capacity.

Must be familiar with all aspects of public safety dispatching.

Must be familiar with PSAP administration, radio and telecommunications systems and computer-aided dispatching systems

Special Certifications and Licenses:
EMD, EMD-Q, TCC