Essential Duties and Responsibilities:
• Assist all employees with any computer or IT related issues.
• Create, add and modify user accounts and services across our various cloud platforms.
• Assist users over the phone, in-person, and remotely using multiple platforms.
• Identify, report, and respond to potential cybersecurity threats.
• Performs audits, as assigned by the Director, on key clinical points identified by the Executive Leadership Team.
• Performs personnel functions including on-boarding new-hires for IT Needs
• Identify, troubleshoot, resolve, and document end-user system issues requests.
• Ensure all requests are resolved promptly and with high-quality results.
• Ability to organize, prioritize, and meet established deadlines.
• Provide technical documentation for configurations and procedures.
• Supports and promotes Pafford EMS culture throughout operation.
• Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
• Track, route and redirect problems to correct resources.
• Follows up with users as needed to ensure any problems are resolved .

Education and/or Work Experience Requirements:
• Working knowledge of computer equipment
• Proficient with Microsoft Office Suite, including Microsoft Word, Excel, Outlook and PDF Editors and other related
software.
• Multi-task, keep records, and follow specific instructions.
• Effectively carry out assignments, while exercising independent judgment and initiative.
• Communicate effectively, both orally and in writing.
• Patience with users and ability to remain calm.

Physical Requirements:
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and
local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing,
pushing, pulling, reaching, and other physical exertion.
• Must be able to talk, listen and speak clearly on telephone.
• Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal,
operate a motor vehicle, and do extensive reading.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned
to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of
personnel so classified.