JOB DESCRIPTION

SUMMARY:

The Health Information Systems Coordinator will assist the Health Information Systems Manager with all aspects of the department.  This includes processing daily patient care records, monitoring & troubleshooting patient record faxes and exports, facilitating New Employee Orientation Program classes, perform patient care report reviews for QA/QI, analyze reports to determine quality control improvement needs, monitor departmental processes for compliance with established documentation regulations & guidelines, and make recommendations for system improvements, develop and implement Health Information System improvement training modules,  work with the Billing & CQI departments to ensure accurate documentation is achieved for purposes of CMS requirements and third-party billing, work with Logistics, Communications and IT Staff to reconcile missing patient care data, and complete any special projects that may arise.

ESSENTIAL FUNCTIONS:

• Analyze detailed report to reconcile incident records and exports to partnering agencies.
• Monitor EHR cloud for proper record completion.
• Develop, plan, and implement Health Information System training for the organizations New Employee Orientation Process documentation classes, remediation programs, and health Information System improvement processes.
• Develop, plan & implement Health Information System education programs and content for online and classroom delivery.
• Develop, plan and implement Health Information System software training for partner agencies.
• Process patient care reports, analyze QI/QA data and make recommendations for system procedural changes to ensure accuracy.
• Function as Agency Administrator for the organizations and partner agencies EHR software program.
• Maintain appropriate physical and mental health required to perform the essential functions of this job.
• Regular and timely physical attendance during assigned work hours and remote presence as required.
• On-call and overtime work required in emergencies and at other times as directed or assigned.
• Participate in the planning, implementation, coordination, and evaluation of documentation software configuration changes.
• Evaluate data reports to determine root cause of EHR software failures and work with the team to recommend and implement solutions.

ESSENTIAL SKILLS:

• Act as an educational resource for the organization and partner agencies
• Monitor departmental processes for continued compliance with local, state, and federal laws, and established system guidelines.
• Provide recommendations for system process improvements based on data analysis.
• Create, run, analyze, interpret, and summarize data mining reports for QA/QI.
• Demonstrates passion, humility, integrity, a positive attitude, and is mission-driven and self-directed.
• Work effectively as member of the Pafford team.
• Complete other projects and/or responsibilities as assigned by the Health Information Systems Manager.
• Ensure confidentiality of medical and all other discretionary information.

JOB DUTIES:

• Implement processes, procedures, and policies with regard to health information processes, procedures, and management.
• Monitor EHR software system for all agencies using the software to ensure continued functionality and make recommendations to improve efficiency in design, function and layout.
• Provide training for user interface and administrative tasks in the organizations EHR software system.
• Assist all agencies in the use of the EHR software systems reporting module.
• Reviews patient care records for medical necessity standards, minimum demographic content, and overall SOP compliance.
• Facilitates, monitors, and tracks patient care records corrections and addendums.
• Assist in enforcement of company policies and procedures.
• Assist with onboarding and offboarding employee and student accounts in the EHR software.
• Functions as a member on assigned committees.
• Provide key performance indicator (KPI) reports to the Health Information Systems Manager.
• Assist the billing office staff with the interpretation of medical patient care records.
• Assists in completion of annual Field employee Documentation evaluations and maintains data for the same.
• Assist the billing office staff with the interpretation of medical conditions and treatments.
• Acting as the Health Information Systems Manager when the manager is unavailable.
• Assists billing office staff in the collection of patient data not obtained at the time of service.
• Completes medical records requests and processes the same for patients, and outside agencies.
• Report Documentation policy failures to the Health Information Systems Manager.
• Maintain a Positive interaction and working relationship with the field crewmembers, Emergency Medical Physicians Advisory Board Associates, and area hospital staff.
• Act as a Hot Shot Courier for the Health Information Systems Department.
• Update patient care record logs.
• Provide area emergency facilities with patient care records needed for state trauma data reporting purposes.
• Work closely with the billing department leadership, directors, mangers, field supervisors and field training officers to develop remediation plans for employees not meeting the organization’s expectations for documentation, including one on one employee training sessions.
• Coordinate all employees assigned to documentation remediation.
• Work closely with communications team to resolve issues in records balancing.

SKILLS/QUALIFICATIONS:

• Telephone Skills
• Verbal Communication
• Microsoft Office Skills (specifically EXCEL and WORD)
• Listening
• Professionalism
• Customer Focus
• Organizational Skills
• Medical Terminology
• Ability to handle pressure
• Ability to multitask with complex multistep processes
• Filing (Alphabetic, Subject, and Geographic)
• Project Management

WORKING CONDITIONS:

• Air-conditioned office environment

MINIMUM REQUIREMENTS:

• High school diploma or GED equivalent
• Three (2) years of supervisory or Coordinator experience
• At least two (2) years of instructional experience, preferably in EMS.
• Knowledge of adult learning theories and methodologies.
• Ability to promote higher order thinking and problem solving.
• Ability to adhere to established standards for educational quality.
• Knowledge of organization structure, workflow, and operational procedures
• Demonstrated teaching and educational facilitation skills.
• Excellent organizational and follow through skills.
• Knowledge of competency-based education al principles and methods
• Ability to assess student performance and progress and provide appropriate feedback.
• Maintain certification at the level of EMT-Basic.
• Exhibit a history and characteristic of honesty, integrity, and reliability.
• Prior hands-on knowledge in project management and follow through.
• Experience and working knowledge of electronic emergency patient care reporting.
• Ability to use electronic patient care documentation and auditing software.
• Thorough knowledge of contractual requirements regarding patient care documentation and NEMSIS requirements.
• Thorough knowledge of HIPAA laws and regulation requirements regarding emergency medical patient care.
• Thorough Knowledge of Center for Medicare & Medicaid Services documentation requirements.
• Be familiar with basic computer applications and functions.
• Experience as an EMS Educator.
• Introductory level understanding of report writing logic and have the ability to create ad hoc data mining reports.
• Ability to assist in the implementation of electronic patient care software updates.
• Must not have been excluded by the OIG to Participate in Federally Funded Heath Care Programs.

PREFERRED REQUIREMENTS:

• Bachelor’s degree in Health Information Management, Emergency Medical Services Management, Business Administration, Finance, Accounting, or equivalent experience.

• Four years of field experience at the level of Paramedic
• Knowledge of EMS Theory, practice and trends
• Prior experience with ImageTrend Elite, KNO2, and Pulsara
• Experience in the generation of electronic patient care records using Image Trend software.
• Training experience in the health care documentation standards.
• One year of experience in quality assurance with patient care documentation.
• Project management experience.
• CADS certification