Summary:

The Regional Director plays a crucial role in ensuring the success and efficiency of EMS operations while maintaining a commitment to patient care, employee development, and organizational growth. 

Essential Duties and Responsibilities:

• Provide leadership and direction to EMS operations within the assigned region, ensuring high-quality patient care and efficient service delivery.
• Oversee and support EMS Operations Managers and other leadership staff, ensuring operational goals align with company objectives.
• Develop and implement strategic plans to optimize response times, resource allocation, and service efficiency.
• Monitor financial performance, control costs, and manage budgets to ensure profitability and sustainability.
• Ensure compliance with all local, state, and federal regulations, as well as company policies and industry best practices.
• Foster relationships with hospitals, healthcare facilities, municipalities, and other key stakeholders to enhance collaboration and service agreements.
• Lead recruitment, retention, and professional development initiatives to build a strong and engaged EMS workforce.
• Oversee quality improvement programs, investigate incidents, and implement corrective actions to maintain high standards of care.
• Develop and execute initiatives to improve employee engagement, workplace culture, and overall job satisfaction.
• Serve as the primary liaison between executive leadership and field operations, providing regular updates on performance, challenges, and opportunities.
• Reports to the executive committee on matters of operations, business development, governmental affairs.
• Maintains direct oversight and responsibility for the operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a, persistent, “mission ready” status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering.
• Directly manages schedule II and IV medications, ensures accountability, and performs medication reconciliation.
• Performs periodic operational and clinical audits as necessary.
• Prepares and submits various reports as required by local, state and federal government, oversees filing and maintenance of reports, records and other documents as necessary.
• Attends seminars, conferences, workshops, classes, lectures, etc. and reviews professional literature as appropriate to enhance and maintain knowledge of trends and developments within the industry.
• Oversees, guides, and mentors field operations supervisors and staff in the performance of their duties.
• Supports and promotes Pafford EMS culture throughout operation.
• Recommends budgetary needs for the operation and provides justification for the budgetary spending.
• Acts as front-line point of contact during public relations events.
• Acts as Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies).
• Stays active and engaged in local emergency management planning committees and regional emergency management agencies.
• Partners with HR to assist in investigations of unusual occurrences as necessary and reports findings to the appropriate department.
• Administers the progressive disciplinary action model as needed in compliance with defined company policies, procedures, and directives.
• Maintains strict compliance with all Pafford Policies & Procedures.
• Maintains strict compliance with all rules and regulations set forth by the state and federal programs.
• May perform related duties or task as assigned.

Education and/or Work Experience Requirements:

• Bachelors Degree in a healthcare or public safety related field preferred and/ or five (5) years of progressive work experience as a Paramedic/Nurse in healthcare or emergency services, or Associates Degree with seven (7) years of work experience as a Paramedic/Nurse healthcare or emergency services, or ten (10) years of progressive work experience as a Paramedic/Nurse in healthcare or emergency services. Excessive experience in managing EMS employees and coordinating/making EMS schedules.
• Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives, and extensive experience in EMS managing people and schedules.
• Leads by example, fosters a positive company culture, employee engagement and retention
• Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700; ICS 300 and 400 preferred.
• Excellent verbal and written communication skills, including ability to positively and effectively communicate with employees, customers, and the community.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Proficiency with road safety software, UKG, Image Trend, and related programs and applications preferred.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Must have demonstrated experience working with a team of community outreach staff to maintain healthcare facility contracts.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Leads professionalism, respect, non-bias leadership, leads by example, and leads the Pafford Mission, Vision, Values and Promise.
• Applicants must live within Madison County or no more than 45 minutes from an ambulance station as this position will oversee Pafford EMS operations located in Central Mississippi.
• Meets KPI goals; PCR completion, employee retention %, chute time average, response time average, and unscheduled overtime % goals

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 50 lbs.
• Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.
• Must be able to talk, listen and speak clearly on telephone.
• Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.
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Equal Employment Opportunity (EEO) Statement

Pafford Emergency Medical Services (PEMS) is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and treated with respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

PEMS complies with all applicable laws regarding equal employment opportunities and prohibits any form of workplace discrimination or harassment. We strive to foster an environment of fairness, integrity, and respect where all employees can thrive and contribute to our mission.