Job Title: Receptionist – Billing Support Assistant
Work Location: Pafford Medical Services, Inc. – Corporate Office
Division/Department: PMBS
Reports To:  Corporate Office Administrator
 Full-Time
 Nonexempt

Job Description:
The Receptionist/Billing Support Assistant may include answering visitors' inquiries about the company and provide
exceptional customer service, directing visitors to their destinations, sorting and handing out mail, answering incoming
calls on multi-line telephones, and handling various administrative tasks.

Essential Duties and Responsibilities:
 Welcoming visitors at the front desk and ensuring the visitor signs in and is presented a visitor badge for
compliance purposes
 Answer Phone Calls in a professional and courteous manner, and transferring the caller to the appropriate
destination.
 Creating and distributing the daily phone log report
 Researching Physician Certification Statements (PCS) that need to be completed to include validation of valid
signature and printed name; medical necessity or additional medical necessity needed; correct date of service,
appropriate credentials, dated correctly, and correct pick up and drop off destinations)
 Mail request after determining a Physician Certification Statement or Non-Emergent Ambulance Transport form
is needed in order to bill the patient’s claim after 21 days for Medicare patients only.  Mail request is to provide
proof per Medicare guidelines that an attempt has been made to collect a valid PCS prior to billing the claim to
the requesting facility. Mail requests consist of coversheet, ePCR, and/or new pcs or the original pcs if needing
additional information or corrections.
 Assist in mail duty functions such as UPS shipments, FED EX shipments, gathering mail in office and adding
postage,
 Pick up and deliver mail at the post office
 Facilitate social events for the Billing office
 Performing other duties as assigned.

Qualifications:
 Proficient with a PC
 Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
 Knowledge of medical terminology
 Knowledge of Medical Billing
 Ability to work independently and with a group
 Working knowledge of MS Word, Excel
 Ability to maintain effective working relationships.
 Thorough knowledge of office practices
 Ability to type at least 35 words per minute.
 Proficiency using 10 key

Education and Experience Requirements:
 High School Diploma or GED
 Minimum of one year revenue cycle management experience

Physical Requirements:
 Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other
federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
 Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local
standards.
 The employee may occasionally be required to lift and/or move up to 20 pounds,
 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to adjust focus.
 Work may require sitting, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and
other physical exertion.
 Must be able to talk, listen and speak clearly on telephone.
 Must possess visual acuity to prepare and analyze data and figures, operate a computer terminal, and operate a
motor vehicle.

Travel Time: Negligible

NOTE: The above statements are intended to describe the general nature and level of work being performed by the
person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and
physical demands required of personnel so classified.