Job Description:

The private pay collector is responsible for collecting unpaid balances on delinquent medical accounts to ensure
reimbursement for ambulance services provided to patients.

Essential Duties and Responsibilities:

 Provides exceptional customer service on both incoming and outbound calls
 Contact patients / guarantors to solicit insurance information for ambulance bills
 Contact patients by telephone to set up payment in full or negotiate payment plans to resolve delinquent
    accounts
 Records and update account activity to reflect changes in demographics, and collection efforts associated with
   resolving their account
 Resolves patient complaints by listening to patients
 Performs skip tracing to locate patients
 Performing other duties as assigned.

Qualifications:

 Proficient with a PC
 Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
 Knowledge of procedure and diagnostic codes (HCPCS and ICD-10 codes)
 Knowledge of medical terminology
 Knowledge of Medical Billing
 Ability to work independently and with a group
 Working knowledge of MS Word, Excel
 Ability to maintain effective working relationships.
 Thorough knowledge of office practices
 Ability to type at least 35 words per minute.
 Proficiency using 10 key

Education and Experience Requirements:

 High School Diploma or GED
 Minimum of one year revenue cycle management experience

Physical Requirements:

 Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other
    federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
 Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local
    standards.
 The employee may occasionally be required to lift and/or move up to 20 pounds
 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,
    depth perception, and the ability to adjust focus.
 Work may require sitting, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and
    other physical exertion.
 Must be able to talk, listen and speak clearly on telephone.
 Must possess visual acuity to prepare and analyze data and figures, operate a computer terminal, and operate a
    motor vehicle.

Travel Time: Negligible

NOTE:  The above statements are intended to describe the general nature and level of work being performed by the
person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and
physical demands required of personnel so classified.