Job Title: Director of Operations Central Oklahoma

Work Location: Central Oklahoma Division/Department: Operations Division

Reports To: Executive Vice President, Ambulance Operations
Salary:  Exempt

Essential Duties and Responsibilities:

• Oversees, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Manages and oversees, either personally or through subordinate supervisors, daily operation of emergency medical operations.
• Establishes priorities for department activities; delegate’s assignments to and placement of personnel; ensures proper allocation of personnel and other resources; disseminates information and special orders.
• Organizes workflow and prepares schedules; reviews payroll; approves timesheets and leave time; oversees operations training and quality assurance efforts.
• Assists with preparation of short term and long-range management plans; evaluates and determines proficiency level of operations and personnel under their authority; identifies areas requiring improvement; formulates and executes action plan to correct deficiencies.
• Ensures compliance with company standards, policies, training programs, and general orders.
• Ensures the organization is adhering to administrative regulations including but not limited to: DEA, Department of Health, Oklahoma Bureau Narcotics and Dangerous Drugs and other regulatory agencies
• Instructs and direct supports regarding proper procedures and protocol of the company reviews all work for compliance with standards, policies, and procedures; schedules and coordinates new employee training for personnel.
• Meets with county officials regarding major policies affecting the administration of services provided; recommends improvements and changes as appropriate.
• Initiates internal investigation as required in personnel misconduct, complaints, inquiries, and incidents.
• Coordinates EMS activities with other county departments, municipal agencies, and fire districts; conducts and participates in multi-agency emergency exercises to evaluate preparedness.
• Monitors dispatch and radio traffic of all calls to ensure response; oversees and ensures optimal deployment and accountability for physical resources.
• Responds to 911 emergencies and provides Incident Command on-scene as needed for emergency calls
• Responds to questions, complaints, and requests for information/assistance from the general public, patients, fire, law enforcement, and medical personnel, various agencies, employees, officials, supervisors, or other individuals.
• Serves as liaison between the company and hospital administrators
• Maintains a comprehensive, current knowledge and awareness of applicable emergency medicine techniques, policies, procedures, codes and laws; stays abreast of Medicare/Medicaid changes and requirements.
• Schedules and conducts staff meetings with direct reports monthly
• Acts as Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies).
• Stays active and engaged in local emergency management planning committees and regional emergency management agencies.
• Develops and maintains positive relationships with key stakeholders (Mayor, Governmental Administrators, Healthcare Facility Administration, etc.).
• Administers disciplinary action as need in compliance with defined policies, procedures, and directives.  Maintains strict compliance with all Pafford Policies & Procedures.
• Maintains strict compliance with all rules and regulations set forth by the state and federal programs.
• May perform related duties or task as assigned. 

Education and/or Work Experience Requirements:

• Master’s Degree from an accredited institution of higher learning in management or healthcare related field; Bachelor’s Degree and five (5) years of progressive work experience in healthcare or emergency services; Associates Degree with seven (7) years of work experience in healthcare or emergency services; Ten (10) years of progressive work experience in healthcare or emergency services.
• Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.
• Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700; ICS 300 and 400 preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Proficiency with ZOLL RescueNet, ImageTrend, Fleetio, NinthBrain Suites, and related programs and applications preferred.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 50 lbs.
• Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.
• Must be able to talk, listen and speak clearly on telephone.
• Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.